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If you already know how to sell JetSMART in your business, find the information you need here:
If you don't know the ways to sell JetSMART in your business, answer the following questions and find out:
Do you have GDS?
Yes
If you have GDS, you will have the opportunity to connect through this way.
No
If you don't have GDS, explore other ways to connect with us
What platform do you sell on?
Sabre
Click to see your connection options.
Amadeus
Click to see your connection options.
Both connections
Click to see your connection options.
We give you the following options to sell with us
Selling through portal agencies
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Selling by API
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For more information on how to connect to JetSMART via API, leave us your details in this form and we will contact you.
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- We help you! -
Our exclusive Service Center for Travel Agencies offers more options and fast handling of requests.
Important information
Special Fares: JetSMART will not have the option of private fares, promotional codes, or discounts for alliances with banks or Discount Club program.
Group Fares: Group fares may not be issued on the Portal. However, this type of fares can be booked to be issued later on JetSMART's direct channels.
Forms of payment: JetSMART allows up to 2 forms of payment as long as one of the means is the portal account.
Users: You can register several users with different roles.
Agency Fee
You can add an agency fee on top of the fare available on JetSMART. If you want more information you can follow the step-by-step tutorial below.
Considerations
Time limit (TL): The time limit for JetSMART reservations through the portal is 12 hours.
VOID: Tickets can be cancelled up to noon the day after issuance, please contact [email protected] to do so.
JetSMART offers connecting flights .
Check-In
Check in between 72 hours and 70 minutes before the flight departure time through JetSMART.com at no additional charge. To do so, you must enter your reservation code and the passenger's last name or the buyer's e-mail address.
Optionals
JetSMART allows the sale of stand-alone options and through bundles:
1. Travel Light: This fare includes the base fare and a backpack or personal item.
2. Pack SMART: This fare includes the base fare, a backpack or personal item, cabin baggage, hold baggage, priority boarding, FlexiSMART and seats rows 15-32.
3. Pack FULL: This fare includes the base fare, a backpack or personal item, cabin baggage, hold baggage, full seat, priority boarding, FlexiSMART, front row seat and boarding pass printing.
The sale of stand-alone options during the purchase flow and post-booking are available through JetSMART's website or through the Agency Portal.
Transfer / Change of name
If you have a ticket and want to transfer it, you can change the passenger's name to whomever you want (fees apply). You only have to write to [email protected]
Costs may apply in cases where the benefits provided by law do not apply.
JetSMART Business and Agencies Portal Support
For Group Series applications
Groups
Contact Center 24 hrs
Group Support
We help you to
Selling by API
- We help you! -
Our exclusive Service Center for Travel Agencies offers more options and fast handling of requests.
Important information
JetSMART offers the sale of flights operated by all its subsidiaries: JetSMART Airlines Spa, JetSMART Airlines S.A., JetSMART Airlines Peru SAC and JetSMART Airlines SAS. All are under the marketing code JA.
Special fares: JetSMART will not have the option of private fares or discounts for alliances with banks or Discount Club program.
Group Fares: The issuance of API fares is not permitted. However, these types of fares may be booked for later issuance on JetSMART's direct channels.
Channel Fee
A channel fee per segment, per passenger, will be charged on both Amadeus and direct or API connections. This fee is already included when pricing a JetSMART route. JetSMART reserves the right to arbitrarily update the channel fee per route without prior notice or notification to the agencies.
Flights with Stopovers (Connections)
JetSMART offers Flights with Stopovers (Connections). These are enabled in all our direct connections.
In case you do not have this development, please contact us if you have a direct connection ([email protected]) or your integrator if you are connected through one.
Considerations
Time limit (TL): The time limit for JetSMART bookings through both GDS and API is 12 hours.
The same bundle must be issued for all passengers in the booking. If different bundles per passenger are required, issue them in different reservations.
Check-In
You can check-in between 72 hours and 70 minutes before the flight departure time through JetSMART.com without additional charge. To do so, you must enter the reservation code and the passenger's last name or e-mail address associated with the reservation.
Optionals
JetSMART will allow the sale of options in the API channel via Bundles. These Bundles will be available for all fare classes. These are:
- Basic (farebasis -LR). This rate includes the base rate and a backpack or personal item.
- Standard (farebasis -G1). This fare includes the base fare, a backpack or personal item, cabin baggage and FlexiSMART.
- Premium (farebasis -G2). This fare includes the base fare, one backpack or personal item, cabin baggage, hold baggage, full seat, priority boarding and FlexiSMART.
- Travel (farebasis -G3). This fare includes the base fare, a backpack or personal item and checked baggage.
The sale of post-booking options will be available only through JetSMART' s website through the Agency Portal or in the manage your flight section of www.jetsmart.com.
Important: It is not possible to upgrade the Bundle of a reservation. If a higher Bundle is required, the ticket must be rebooked. In case the ticket has already been issued, an exchange must be made.
Transfer / Change of name
If you have a ticket and want to transfer it, you can change the passenger's name to whoever you want. It is important to know that you can only transfer the unused reservation, since if it has already been flown, you will not be able to make the modification.
Ancillaries reimbursement
If the purchase of an optional was made at www.jetsmart.com (after the purchase of the flight) and the fare is applicable, the agency may request a refund through our support channel ([email protected]).
API Support
For Group Series applications
Groups
Contact Center 24 hrs
JetSMART Business and Agencies Portal Support
Group Support
We help you to
sell through GDS
- We help you! -
Our exclusive Service Center for Travel Agencies offers more options and fast handling of requests.
Important information
All JetSMART AOCs in Chile, Peru, Argentina and Colombia are under the JA marketing code.
The issuance plate varies by country of sale. The same one is always used regardless of the carrier operating the flight:
JA (973) for Chile, Brazil, Colombia, Uruguay and United States.
WJ (974) for Argentina and Paraguay.
JZ (981) for Peru and Ecuador.
Special fares: JetSMART will not have the option of promotional codes, or discounts for alliances with banks or Discount Club program.
Group Fares: Group fares may not be issued in GDS. However, such fares may be booked for subsequent issuance on JetSMART's direct channels.
Channel Fee
A channel fee will be charged per segment, per passenger. This fee is already included when pricing a JetSMART route.
JetSMART reserves the right to arbitrarily update the channel fee per route without prior notice or notification to the agencies.
Flights with Stopovers (Connections)
JetSMART offers flights with stopovers (Connections). When quoting a permitted connecting flight, the Sales Agent will see the following message on the Amadeus and Sabre screen: SOLD IN CNX WITH. For more information, review the step-by-step available in our commercial policies document CLICK HERE.
Penalty: for any other flight that has not been quoted as a permitted connection, the Agent must issue each segment independently. Otherwise, an ADM will be issued under the conditions set forth in the Travel Agency Booking, Ticketing and Collection Audit Policies". For more information CLICK HERE.
Connecting flights of more than 2 legs are not allowed.
Considerations
Sales requirements - FOID (Form of ID): The agency is required to request a document (National Identity Card or Passport) in order to issue a ticket.
Time limit (TL): The time limit for JetSMART reservations through both GDS and API is 12 hours.
Exchanges for higher amounts: Fare changes can only be made for fares of equal or higher value.
Check-In
You can check-in between 72 hours and 70 minutes before the flight departure time through JetSMART.com without additional charge. To do so, you must enter the reservation code and the passenger's last name or e-mail address associated with the reservation.
Opcionales
JetSMART will allow the sale of options in the GDS channel via Bundles. These Bundles will be available for all fare classes. These are:
- Basic (TS, farebasis -LR). This rate includes the base rate and a backpack or personal item.
- Standard (G1, farebasis -G1). This fare includes the base fare, a backpack or personal item, cabin baggage and FlexiSMART.
- Premium (G2, farebasis -G2). This fare includes the base fare, one backpack or personal item, cabin baggage, hold baggage, full seat, priority boarding and FlexiSMART.
- Travel (G3, farebasis -G3). This fare includes the base fare, a backpack or personal item and checked baggage.
The sale of post-booking options will be available only through JetSMART's website through the Agency Portal or in the manage your flight section of www.jetsmart.com.
Important: The same bundle must be issued for all passengers in the reservation. If different bundles are required for each passenger, please issue them in different reservations.
Important GDS commands
Amadeus:
- Identity Card Format: NI for Nacional identity document o PP for passport
- Mail Format: OS JZ CTCEJPEREZ//OUTLOOK.COM
- Phone Format: OS JZ CTCM56998144577
- Quote Bundles:
- Basic: FXB
- Standard: FXB/FF-G1
- Premium: FXB/FF-G2
- Travel: FXB/FF-G3
Sabre:
- Identity Card Format: 3DOCS1/(Document type)/(Document number)
- Mail Format: 3OSI JA CTCM 1111111111
- Phone Format: 3OSI JA CTCE JOE.DOE//AOL.COM
- Quote Bundles:
- Basic: WPNCB¥BRTS
- Standard: WPNCB¥BRG1
- Premium: WPNCB¥BRG2
- Travel: WPNCB¥BRG3
- Command for connection display of more than 5 hours in the domestic market and more than 13 hours in the international market.
- 122MAYCRDSLA0902AEP0-1439¥JA: Flight on May 22, route CRD-SCL via Aeroparque, departing CRD at 09:02, with connections between 0 and 1439 seconds (24 hours).
Date/flight changes
Voluntary changes: The agency may make date and/or destination changes, as long as they are made before the flight time and in compliance with the penalty policy and conditions associated with the fare.
Involuntary changes: Applies to segments affected by irregular operation. It works in the same way as voluntary changes, but without penalty or tariff difference.
Transfer / Change of name
If you have a ticket and want to transfer it, you can change the passenger's name to whomever you want (fees apply). You only have to write to [email protected]
Costs may apply in cases where the benefits provided by law do not apply.
Refunds Affected Flights
If you want to request a refund for a reservation with an affected flight, you can do so by requesting a waiver code from Support ([email protected]) and then requesting the refund through BSP Link.
Forms of Payment
The payment methods available in US are
- Cash
- Visa
- Mastercard
Credit card issuances must be made directly on the Amadeus platform.
GDS Travel Agency Support
For Group Series applications
Groups
Contact Center 24 hrs
Charter Support
Group Support
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